Careers at JSS Pro

Job description: We are seeking a detail-oriented and experienced Travel and Expense (T&E) Specialist to manage various aspects of our T&E processes. The successful candidate will ensure compliance, accuracy, and efficiency in handling employee terminations, audit reviews, email inquiries, report reviews, profile updates, and integration issues.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Minimum 2-6 years of experience in Travel and Expense management or a related field.

• Knowledge of NetSuite for financial posting and  integration.

• Proficiency in Salesforce for ticket management.

• Strong Microsoft Office skills, particularly Excel.

• Excellent attention to detail and organizational skills.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Ability to manage multiple tasks and meet deadlines.

Key Responsibilities:

• Confirm deactivation of profiles for terminated employees.

• Verify existing corporate card balances and report findings.

• Review all out-of-policy exceptions.

• Validate exceptions and communicate necessary actions to relevant departments.

• Monitor and manage all expense-related inquiries received via the AP T&E email inbox.

• Respond to inquiries or escalate to appropriate personnel.

• Conduct final review of reports post audit and manager approval.

• Post reviewed reports to NetSuite and document the process.

• Handle Salesforce tickets related to expense detail and receipt requests.

• Respond to and document resolutions for tickets.

• Update profiles for new hires, terminations, and employee changes.

• Validate and document profile updates.

Qualifications:

• Bachelor's degree in Accounting, Finance, or related field preferred.

• 2+ years of experience in accounts receivable or related field.

• Proficiency in Salesforce, NetSuite, and Microsoft Office Suite.

• Excellent communication and interpersonal skills.

• Ability to work independently and prioritize tasks effectively.

• Attention to detail and accuracy in data entry and reconciliation.

Responsibilities:

• Respond promptly to customer requests for invoices, account statements, payment history, W9 requests, and supporting documentation.

• Monitor and manage the collections related correspondence including dunning process.

• Oversee the demand letter process from initial warnings to termination, including approval, signing, and post-signing follow-up for customer response or payment.

• Manage communications with Customer Success team including invoices, balance inquiries, and last payment received, etc.

• Analyze cases, process payments, invoicing, contact updations and internal communications.

• Account reconciliations and billing accuracy reviews and analysis

• Account updations and related aspects